Within Europe (*except Scandinavian countries): Orders over 70.00 Euro - Free shipping. Under 70 Euro - 10.00 Euro (1 - 5 business days)
Scandinavian countries: Orders over 149 Euro - Free shipping. Under 149 Euro - 30.00 Euro (1 - 5 business days)
Worldwide (outside Europe): 25.00 Euro (3-7 business days)
Monday - Friday, excluding legal holidays within the European continent. Orders should be made before 14:00 (+1 GMT) in order to be processed on the same business day. Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is DPD in Europe and UPS outside Europe and we kindly ask that you add 1-5 business days for standard shipping. Standard Shipping Charges apply. Please select the shipping option that best suits your delivery needs during "Checkout.".
TRACKING YOUR ORDER
Please call our Customer Service number +31-8556-00000 if you need assistance tracking your order.
Our customer service representatives are more than happy to assist you during our business hours on Monday through Friday, 09:00AM– 19:00PM (+1 GMT).
RETURN A PRODUCT
Gratiaeeurope.com offers a no-risk, 30-day money-back guarantee. Simply return any unopened product for a full refund. You can send the product along with your full contact information and order number to the following address:
GRATiAE Premier Europe BV
2153 GN Nieuw Vennep
We will refund your credit card and only charge for shipping and handling charges, if any. Returns typically require 10 business days for processing once received by our warehouse. Shipping Costs to return items to Premier Europe BV are the responsibility of the customer.
Please Note - we will refund only products that have been bought through our website: Gratiaeeurope.com.
If you receive a damaged product(s) please contact us immediately and we will replaces your product(s).