Worldwide: Orders over 70.00 Euro – Free shipping. Under 70 Euro – 9.99 Euro (2 – 15 business days)

Please note: order processing may take up to 4 days.


Monday – Friday, excluding legal holidays within the European continent. Orders should be made before 14:00 (+1 GMT) in order to be processed on the same business day. Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is DPD in Germany and Netherlands, Postnl/ local courier in Europe and DHL/ local courier outside Europe. Standard Shipping Charges may apply. Please select the shipping option that best suits your delivery needs during “Checkout.”.


As soon as your order has shipped, you will receive another email from us with shipping details. If you need assistance tracking your order.

Send us a message, anytime:

Please call our Customer Service number +31-8556-00000
Our customer service representatives are more than happy to assist you during our business hours on Monday through Friday, 09:00AM– 19:00PM (+1 GMT).

If you refuse delivery of your order, it will be returned to our distribution center and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.

RETURN A PRODUCT offers a no-risk, 30-day money-back guarantee. Simply return any unopened product (only products bought in full price from this website) for a full refund. You can send the product along with your full contact information and order number to the following address:

GRATiAE Premier Europe BV

Luzernestraat 6

2153 GN Nieuw Vennep

the Netherlands

We will refund your credit card and only charge for shipping and handling charges, if any. Returns typically require 10 business days for processing once received by our warehouse. Shipping Costs to return items to GRATiAE Premier Europe BV are the responsibility of the customer.

Please Note – we will refund only products that have been bought through our website:
If you receive a damaged product(s) please contact us immediately and we will replaces your product(s).